TECHNICAL SERVICE AND WATCHMAKING

The main objective of Quera is to guarantee the maximum satisfaction of our customers. That’s why the experience needs to go far beyond the moment of purchase. That’s why we have an after-sales service that exceeds established quality standards and seeks excellence to maintain a degree of satisfaction permanently.




FORMATION

With more than 100 years of legacy experience, Quera watchmakers are ready to meet all needs. Our technicians are trained and certified to repair the world's best watch brands.

Each of the watchmakers who are part of the team of the Technical Watch Service in the boutiques of Girona and Alicante, are officially accredited by the main brands in the world we represent and continue their training continuously to continue expanding their knowledge and be to the latest in knowledge and technology.

FORMATION

With more than 100 years of legacy experience, Quera watchmakers are ready to meet all needs. Our technicians are trained and certified to repair the world's best watch brands.

Each of the watchmakers who are part of the team of the Technical Watch Service in the boutiques of Girona and Alicante, are officially accredited by the main brands in the world we represent and continue their training continuously to continue expanding their knowledge and be to the latest in knowledge and technology.

ADVANCED TECHNOLOGY

Quera Watchmaking Technical Service has the latest cutting-edge technology in all its workshops. Achieving the highest level of certification in the best brands in the sector requires the most extensive and complex infrastructure and machinery. The two Quera centres are equipped with the latest technological innovations that allow the most complex procedures to be carried out with the utmost precision.

OFFICIAL TECHNICAL SERVICE

Quera is an authorized technical service of all the almost thirty watch brands of which it is the official retailer. Among the main certifications are the Rolex level fifty technical service, the highest affordable for an external after-sales service of the prestigious brand or the official Quick Service of Patek Philippe, the highest official external certification of Geneva manufacturing.

Quera guarantees the authenticity of each and every one of the components of the brands of which he is the official authorized distributor.

OFFICIAL TECHNICAL SERVICE

Quera is an authorized technical service of all the almost thirty watch brands of which it is the official retailer. Among the main certifications are the Rolex level fifty technical service, the highest affordable for an external after-sales service of the prestigious brand or the official Quick Service of Patek Philippe, the highest official external certification of Geneva manufacturing.

Quera guarantees the authenticity of each and every one of the components of the brands of which he is the official authorized distributor.

INMEDIATE SERVICE

All the watches bought in any of Quera boutiques go through the hands of our watchmakers before they are purchased, to ensure their correct operation and adapt them to the buyer's needs. This way you can shorten the bracelet, change the strap, ensure the durability of the battery or laser engrave an inscription on the back. All these actions are done immediately at the same time of purchase.

DIRECT AND OPEN TREATMENT

Technical services are generally opaque spaces hidden from the public. At Quera we want just the opposite and that is why we have chosen to design a wide technical service that is open to our customers. In this way, they can go up to deliver their watches directly to our watchmakers and discuss with them the anomalies they have experienced in their mechanisms. We believe that the most important thing, apart from offering a good service to watches, is for the customer to see where and how we will treat their mechanism and be completely calm, knowing that their precious watch will receive the best treatment from our part.

DIRECT AND OPEN TREATMENT

Technical services are generally opaque spaces hidden from the public. At Quera we want just the opposite and that is why we have chosen to design a wide technical service that is open to our customers. In this way, they can go up to deliver their watches directly to our watchmakers and discuss with them the anomalies they have experienced in their mechanisms. We believe that the most important thing, apart from offering a good service to watches, is for the customer to see where and how we will treat their mechanism and be completely calm, knowing that their precious watch will receive the best treatment from our part.

TWO YEAR WARRANTY

Thanks to the extensive knowledge of our watch technicians and the confidence they have shown, all the product repairs of the brands we represent that leave the Quera Technical Service have a guarantee of two years. This warranty excludes any damage or deterioration resulting from an accident by the user, improper use of the watch or the intervention of a third party outside Quera.

WATCH MAINTENANCE

Like any mechanical creation, your watch requires regular maintenance to ensure optimum performance. In a complete revision of the Technical Watch Service of Quera, each element is reviewed individually. The condition of the mechanism is checked, disassembled, cleaned and its accuracy adjusted. The outer part is then polished or satin and once assembled, it is checked its tightness. The Quera maintenance procedure is designed to ensure that each and every one of the pieces meets its original aesthetic and functional specifications.

Quera recommends that the watch should be check their mechanical every 5 years.

WATCH MAINTENACE

Like any mechanical creation, your watch requires regular maintenance to ensure optimum performance. In a complete revision of the Technical Watch Service of Quera, each element is reviewed individually. The condition of the mechanism is checked, disassembled, cleaned and its accuracy adjusted. The outer part is then polished or satin and once assembled, it is checked its tightness. The Quera maintenance procedure is designed to ensure that each and every one of the pieces meets its original aesthetic and functional specifications.

Quera recommends that the watch should be check their mechanical every 5 years.

FINISHES

The same attention to detail that is given to returning the movement to its original state is also to the outward appearance. After the initial ultrasonic cleaning, the case and bracelet of your watch are closely examined and any worn or damaged components are replaced or restored to return it to its original appearance.

The master watchmakers in Quera workshop mastered all kinds of techniques in finishing and polishing, whether satin, glossy or sandblasted. As certified workshops, we offer you a comprehensive service for your watches.

QUALITY CONTROL

All action carried out by the Technical Watch Service of Quera ends with a rigorous quality verification. Each of the steps taken by the watchmaker is recorded and at the end all the checks of the process are made to ensure perfect accuracy and ensure the highest possible standard of service. By picking up your watch you will have written knowledge of all the steps and verifications achieved.

QUALITY CONTROL

All action carried out by the Technical Watch Service of Quera ends with a rigorous quality verification. Each of the steps taken by the watchmaker is recorded and at the end all the checks of the process are made to ensure perfect accuracy and ensure the highest possible standard of service. By picking up your watch you will have written knowledge of all the steps and verifications achieved.

STRAP AND BRACELET CHANGES

Quera offers you a wide selection of straps and bracelets to give a new look to your watch. Contact us and we will show you all the options we have available for your model in different colour and material finishes. Rubber, leather, steel, gold, textile ... Surely your watch has a combination of strap that can change its appearance so that it looks different.

RESTORATION OF OLD WATCHES

There are exceptional watches that have been stored in a drawer for years or decades or that have been passed down from generation to generation after a long time without working. The technical watchmaking service of Quera has a workshop for the restoration of old watches where the old techniques are combined with the most modern ones in order to make the clock beat again. Components that have not survived the passage of time can be restored or reproduced. Each restoration is carried out using a rigorous methodology both internally and externally.

RESTORATION OF OLD WATCHES

There are exceptional watches that have been stored in a drawer for years or decades or that have been passed down from generation to generation after a long time without working. The technical watchmaking service of Quera has a workshop for the restoration of old watches where the old techniques are combined with the most modern ones in order to make the clock beat again. Components that have not survived the passage of time can be restored or reproduced. Each restoration is carried out using a rigorous methodology both internally and externally.

CONTACT THE SERVICE AND WATCHMAKING QUERA

 

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