The main objective of Quera is to guarantee the maximum satisfaction of our customers. That’s why the experience needs to go far beyond the moment of purchase. That’s why we have an after-sales service that exceeds established quality standards and seeks excellence to maintain a degree of satisfaction permanently.
Quera Watchmaking Technical Service has the latest cutting-edge technology in all its workshops. Achieving the highest level of certification in the best brands in the sector requires the most extensive and complex infrastructure and machinery. The two Quera centres are equipped with the latest technological innovations that allow the most complex procedures to be carried out with the utmost precision.
All the watches bought in any of Quera boutiques go through the hands of our watchmakers before they are purchased, to ensure their correct operation and adapt them to the buyer's needs. This way you can shorten the bracelet, change the strap, ensure the durability of the battery or laser engrave an inscription on the back. All these actions are done immediately at the same time of purchase.
TWO YEAR WARRANTY
Thanks to the extensive knowledge of our watch technicians and the confidence they have shown, all the product repairs of the brands we represent that leave the Quera Technical Service have a guarantee of two years. This warranty excludes any damage or deterioration resulting from an accident by the user, improper use of the watch or the intervention of a third party outside Quera.
The same attention to detail that is given to returning the movement to its original state is also to the outward appearance. After the initial ultrasonic cleaning, the case and bracelet of your watch are closely examined and any worn or damaged components are replaced or restored to return it to its original appearance.
The master watchmakers in Quera workshop mastered all kinds of techniques in finishing and polishing, whether satin, glossy or sandblasted. As certified workshops, we offer you a comprehensive service for your watches.
STRAP AND BRACELET CHANGES
Quera offers you a wide selection of straps and bracelets to give a new look to your watch. Contact us and we will show you all the options we have available for your model in different colour and material finishes. Rubber, leather, steel, gold, textile ... Surely your watch has a combination of strap that can change its appearance so that it looks different.
CONTACT THE SERVICE AND WATCHMAKING QUERA
Use this form to contact the Technical Service and watchmaking of Quera.